When working with Rock there is a named team of professional staff to support you, both on site and from our offices. All are empowered to make decisions swiftly to keep the project on schedule. However, there may be times when a client wishes to speak to one of our most senior managers. In such cases, any of Rock’s key decision-makers are keen to make themselves available as quickly as possible. That is something our clients tell us they value, and is not as commonplace as it might be throughout our industry.
“As a leader in our market, Rock is a sizeable company,” says John Walsh, our managing director, “but we’ve always consciously shunned the needlessly complex internal structure that characterises some organisations. If one of our clients has a question, they won’t find themselves having to navigate a tortuous hierarchy of people before they get a straight answer. In situations where I am the person most qualified to make a decision, I want everyone to know that they are welcome to consult me personally.”
Growing out of this policy of direct communication, Rock is to launch a simple feedback survey at the end of our involvement on each project. This is in response to the marketplace, which increasingly demands that an accurate picture be captured of the work of each contractor on the day of its completion.
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